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Privacy Policy

Madhyamam is wholly owned by Ideal Publishing Trust which also owns various internet sites and community boards and services.

Madhyamam respects the privacy of it's users and is committed to protect it in all respects. With a view to offer most enriching and holistic internet experience to it's users Madhyamam offers a vast repository of Online Sites and variety of community services. You may read 'About Us' to know more about Madhyamam at http://www.madhyamam.com/aboutus. The information about the user as collected by Madhyamam is: (a) information supplied by users and (b) information automatically tracked while navigation (Information).

By using Madhyamam website or its services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.

User Information

To avail certain sites / services on our websites, users are required to provide certain information for the registration process namely:- a) your name, b) email address, c) sex, d) age, e) PIN code , f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like.. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience

All required information is service dependent and Madhyamam may use the above said User information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force

Shipping and Delivery Policy

The expected times for delivery of the products are 20 days from the date of payment by the customers. Madhyamam will deliver products globally, but the delivery of Educational CD's are only in India and News Paper /weekly are restricted in Kerala. If we are not able to deliver the products, the amount will be refunded to the customer after deducting service charge+Tax.

Returns Policy

If customers are not satisfied with their purchase, they can return their product for refund.

Procedure for refund

To process the refund please contact us with in the period of 30 days from the date of delivery. For doing the same please call over 0495-2731500 Extn: 257 or drop a Email into 'circulation@madhyamam.com'.

"Returns Policy" does not apply to CDs, News paper, weekly and Books.

Damage due to neglect, improper usage / application will not be covered under our Returns Policy.

Refund/ replacement for goods/ merchandise are subject to inspection and checking by our team

Refund will be after deducting service charge+Tax only

Cancellation Policy

Once the payment is made, there is no option for customers to cancel the order, but Madhyamam may cancel the order and refund the amount as per the request from customers with their order number before the shipment

Information Sharing

Madhyamam shares the sensitive personal information to any third party without obtaining the prior consent of the User in the following limited circumstances:

a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

b) Madhyamam proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on Madhyamam is securely stored within the Madhyamam controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. In the event you have any grievance relating to the processing of information provided by you, you may contact our IT manager, at it@madhyamam.com or write at the following address:

Madhyamam Daily

Silver hills, Calicut 12

Pin: 673012

Phone: 0495 2731500

E-Mail: info@madhyamam.com

We request you to please provide the following information in your complaint:-

(a) Identification of the information provided by you

(b) Clear statement as to whether the information is personal information or sensitive personal information

(c) Your address, telephone number or e-mail address.

(e) A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.

(f) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you.